Returns & Refund Policy

Mia Beads Last updated: June 2026

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes these statutory rights.

Handmade Items

All Mia Beads products are handmade. Minor variations in colour, size, bead placement, or finish between items and product images are a natural characteristic of handmade jewellery and are not considered defects or grounds for return.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition you received it — unworn and unused
• With any original tags attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

To start a return, please contact us at miabeadsbyele@gmail.com. Once your return is accepted, we'll send you a return shipping label and instructions on how and where to send your item.

Please do not send items back without first requesting a return — items returned without prior approval will not be accepted.

Return address: 19 Nile Close, Gerringong, NSW, 2534

Damages and Faults

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at miabeadsbyele@gmail.com with a description and photos of the issue so we can assess it and make it right.

Where an item is faulty or not as described, your rights under the Australian Consumer Law apply regardless of the 30-day window above.

Exceptions — Non-Returnable Items

The following items cannot be returned:

• Earrings — for hygiene reasons, earrings are not eligible for return or exchange unless faulty
• Custom or personalised items — items made to your specifications or personalised cannot be returned unless faulty
• Sale items — items purchased on sale cannot be returned for change of mind
• Gift cards

If you are unsure whether your item is eligible for return, please get in touch before sending anything back.

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order separately. Contact us at miabeadsbyele@gmail.com to start the process.

European Union — 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing a justification.

To be eligible, your item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging — and you must provide your receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at miabeadsbyele@gmail.com.

Contact Us

For any questions about returns or refunds:

Mia Beads Email: miabeadsbyele@gmail.com