Privacy policy

Privacy Policy

Mia Beads Last updated: June 2026

1. About This Policy

Mia Beads ("we", "us", "our") is an Australian sole trader selling handmade jewellery, including bracelets and necklaces, online at mia-beads.myshopify.com.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase from our store, or otherwise communicate with us. It applies in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using our website or purchasing from us, you acknowledge that you have read this Privacy Policy and understand how we handle your information.

 

2. What Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with us:

  • Contact details: name, email address, phone number, delivery address, billing address

  • Financial information: payment card type, payment confirmation, and transaction details. Payments are processed securely by our payment providers — we do not store full card or financial account numbers

  • Account information: username, password, security questions, preferences and settings

  • Transaction information: items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your order history

  • Communications: messages you send us, including customer support enquiries

  • Device and technical information: IP address, browser type, device type, operating system, and unique identifiers

  • Usage information: how and when you interact with or navigate our website, including pages visited, referring URLs, and time of visit

We only collect personal information that is reasonably necessary to provide our services to you.

 

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, sign up to our mailing list, or contact us

  • Automatically through our website via cookies and similar tracking technologies (see our Cookie Policy)

  • From service providers such as our payment processor and shipping providers, where necessary to fulfil your order

  • From partners or other third parties, where permitted by law

 

4. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders, including arranging shipping and handling returns or exchanges

  • Send order confirmations, shipping updates, and receipts

  • Create and manage your account and remember your preferences

  • Respond to your enquiries and provide customer support

  • Send marketing communications where you have opted in (you may unsubscribe at any time)

  • Show you personalised advertisements and product recommendations based on your browsing and purchase history, including on our website and other websites

  • Improve our website and customer experience

  • Detect and prevent fraud and protect the security of our services

  • Comply with our legal obligations

We do not sell your personal information to third parties.

 

5. Disclosure of Personal Information

We may share your personal information with:

  • Shopify — which powers our online store and processes personal information to provide and improve the Services (see Section 6 below)

  • Payment processors (e.g. Shopify Payments, PayPal) to process transactions securely

  • Shipping and logistics providers to deliver your orders

  • Business and marketing partners to deliver advertising and marketing, including personalised ads based on your online activity

  • Email marketing platforms (e.g. Klaviyo, Mailchimp) where you have opted in to marketing

  • Law enforcement or regulators if required or permitted by law, including to respond to subpoenas, search warrants, or similar legal requests

  • Successors or acquirers in connection with a business transaction such as a merger, acquisition, or bankruptcy, subject to the receiving party agreeing to handle your information consistently with this policy

  • Other third parties when you direct or consent to such disclosure, for example through social media integrations or login tools

All third parties are required to handle your information securely and in accordance with applicable privacy laws.


6. Our Relationship with Shopify

Our store is hosted and powered by Shopify Inc. When you use our website, Shopify collects and processes certain personal information about you in order to provide and improve the platform. This includes data from your interactions with our store and, where Shopify's enhanced features are enabled, data drawn from your interactions with other Shopify merchants and websites.

In these circumstances, Shopify acts as an independent data controller responsible for its own processing of your personal information. This includes being responsible for responding to your rights requests relating to how Shopify uses your data.

To learn more about how Shopify handles your personal information and to exercise any rights you have in relation to Shopify's processing, visit:

  • Shopify Consumer Privacy Policy: shopify.com/legal/privacy

  • Shopify Privacy Portal: privacy.shopify.com/en

 

7. International Transfers

We may transfer, store, and process your personal information outside Australia. Our website is hosted on Shopify's platform, which may store and process data in jurisdictions including the United States and Canada.

We take reasonable steps to ensure that overseas recipients handle your information consistently with the Australian Privacy Principles.

 

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our store is hosted on Shopify, which is PCI-DSS compliant. All payment transactions are encrypted via SSL.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We recommend that you do not share your account credentials with anyone and that you avoid using unsecured channels to communicate sensitive information to us.

 

9. Retention of Personal Information

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations (including tax and financial record-keeping requirements), and then securely delete or de-identify it. The length of time we retain information depends on factors such as whether you have an active account, whether we need it to resolve disputes, and our legal obligations.

 

10. Third-Party Websites and Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those sites. We recommend reviewing their privacy policies before providing any personal information. Our inclusion of a link does not imply endorsement of that site or its operators.

Information you share on public or semi-public venues — including third-party social networking platforms — may be viewable by other users without limitation as to its use by us or by third parties.

 

11. Your Rights

Under the Australian Privacy Principles, and where Shopify's platform makes them available, you may have the right to:

  • Access the personal information we hold about you

  • Correct personal information that is inaccurate, out of date, incomplete, or misleading

  • Delete your personal information, in certain circumstances

  • Portability — receive a copy of your personal information and, in certain circumstances, request that it be transferred to a third party

To exercise any of these rights in relation to information we hold, please contact us using the details below.

To exercise rights in relation to information held or processed by Shopify, please visit the Shopify Privacy Portal at privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request. You may also designate an authorised agent to make a request on your behalf, in which case we may require proof of your authorisation and may verify your identity directly with you.

 

12. Marketing Communications

If you have opted in to receive marketing emails from us, you can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly. If you opt out, we may still send you non-promotional emails relating to your account or orders.

 

13. Children's Privacy

Our website is not intended for use by children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you are the parent or guardian of a child who has provided us with their personal information, please contact us and we will delete it.

As of the date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age.

 

14. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: oaic.gov.au

  • Phone: 1300 363 992

 

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The current version will always be posted on our website with the date it was last updated.

 

16. Contact Us

For any privacy-related enquiries or to exercise your rights, please contact:

Mia Beads Email: miabeadsbyele@gmail.com Address: 19 Nile Close, NSW 2534, Australia Website: mia-beads.myshopify.com